// legal

Terms of Service

Last updated: 25 March 2026

We believe in transparent, premium engineering. These terms define our commitment to delivering exceptional digital experiences and protecting our mutual intellectual property.

1. Engagement & Services

Synta ("we", "our", "us") provides bespoke web architecture, UI/UX design, AI integration, and hosting services under a subscription or custom-project model. By engaging our services, you agree to these Terms.

2. Subscription Terms & 30-Day Pilot

The 30-Day Pilot: Qualifying businesses receive a custom-built website upfront. If you are not completely satisfied at the end of the 30-day period, you may cancel with zero obligation.
Billing: Subscriptions (Essential, Professional) are billed monthly in advance. Failure to remit payment after a 14-day grace period may result in a temporary suspension of hosting services.
Cancelation: You can cancel your subscription at any time. Upon termination, custom code and IP handoffs are governed by Section 3.

3. Intellectual Property Ownership

You fully own your brand assets, content, and the final compiled website code. Synta retains ownership of our proprietary backend deployment architecture, proprietary AI-integration wrappers, and CMS mechanisms.

4. Use of AI Chat Agent (Aria)

The AI Chat agent is powered by Google Gemini. While we implement strict guardrails and prompt-engineering to keep the agent professional and focused on your brand, Synta is not liable for unintended or 'hallucinated' outputs generated by the foundational language model.

5. Fair Use & Maintenance

Monthly subscription plans include "Fair Use" maintenance updates (e.g., text swaps, minor image replacements, new blog posts). Complete structural redesigns or new feature builds requiring significant engineering hours will be quoted separately as custom projects.

6. Limitation of Liability

Our platform guarantees a 99.9% Uptime SLA. However, we are not directly liable for downtime originating from upstream infrastructure providers (Google Cloud, Cloudflare, Vercel).

7. Governing Law

These terms are governed by the laws of the Republic of Singapore. Any disputes shall be resolved in Singapore under the exclusive jurisdiction of its courts.